FREQUENTLY ASKED QUESTIONS
Where are your shops located?
You may check the complete list of our store locations on this page.
Do your bras have underwire?
No. All our bras are designed for comfort and do not come with any underwire.
Can I use my Spring Mom’s Card (discount) when I shop online?
No. Mom’s Card is valid for 3 years in shops only.
What’s the sizing for nursing apparels?
You can view the complete size charts on this page.
Does your return policy allow exchanges of size for the same garment if the sizes are available? I am in a dilemma whether to choose M or L size. Is it possible to exchange the size and how do I exchange the size?
Yes, we allow exchanges if the clothes are in their original condition with the tags still attached. You can drop by any of our stores to do the exchange for the same item of different size, or another item of same value.
If I am always wearing L to XL for my pants, what size should I buy?
You may refer to the size chart. As a rule of thumb, our sizing is meant for you to continue wearing your same pre-natal sizes. Hence, if you have been wearing size L-XL, you may continue to wear the same size for Spring Maternity apparels.
As a guide, measure your hip (not waist as your belly is growing). If your hip measurement falls between 40“ and 42.5”, pls choose size L. If your hip measurement falls between 42.5“ and 45”, pls choose size XL.
We would also advise if you are in-between sizes, to go for a bigger size of you are in your first trimester, and to go for the smaller size if you are already more than halfway through your pregnancy.
What are your shipment and delivery charges for my items to be sent out of Singapore?
You can check out our customer guide on Shipping & Delivery here.
Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying items from us.
How long do you take to ship my parcels?
We ship your parcels within 3–5 working days.
Why do I receive a separate shipment for a single order?
Some products you ordered are from a different warehouse so we usually send them in a separate package in order not to delay the shipment. If we have all the items from single warehouse, we would ship them using one parcel.
We prefer our customers to receive any items we can ship out earlier rather than having them waiting for another couple of days just so we can ship them out altogether at once.
Can I pay with a credit card instead of PayPal?
You can pay with credit card through PayPal. During payment page, you may enter your credit card detail without having to create a PayPal account. Let us know if you encounter any problems and we will assist you within 24 hours.